Salon Rouge Ottawa Hair Salon Terms & Policies Banner image

Terms & Policies | A Message from Salon Rouge

We would like to start off by saying Thank You to all of our existing clients who continue to support our business, as well as welcoming all the new clients to Salon Rouge! Here at Salon Rouge, we hold high standards for our team members. We thrive on excellent customer service, professionalism, as well as performance based culture. We are known to be one of the most prestigious salons in the nation and will give you great service, to the best of our abilities. Our doors will always be open for business should you choose to give our salon a try. We pride ourselves on providing quality service to all our clients. To ensure that we are able to provide you with the best service, we have implemented the following terms and conditions. Thank you and we look forward to having you in our Salon! Salon Rouge Team

Cancellation

48 hours notice is requested for any movement or cancellation of appointments. We require a non-refundable 50% deposit for all bookings. In case of a no show or missed appointment, there will be a 50% charge applied to your next visit. Salon Rouge reserves the right to cancel any non-confirmed appointments at any time. 

Client/Service Refusal

Here at Salon Rouge, we maintain Elite standards. We reserve the right to refuse any services should we feel the service requested is not up to our standards, or may compromise the integrity of the hair.

Salon Rouge and its staff also reserve the right to refuse service to any clients should they feel threatened due to verbal or physical abuse of any sort. Any sort of behavior will not be tolerated, and will be dealt with accordingly.

Arriving

We kindly ask that all clients arrive 15 minutes prior to their scheduled appointment time to allow proper check-int time, and so we may answer any questions before your services start.

Failure to arrive on time may result in having to reschedule your appointment.

Salon Rouge Policy for Children under 12

To ensure the quality comfort that we created here in the Salon Rouge environment, where our guests can relax and indulge in our services, we kindly request that, if possible, you make arrangements to refrain children under the age of 12 years old within the salon. We apologize for any inconveniences.

Pricing

Please note that all prices listed are a base price. Prices can vary depending on hair length, texture, level of Stylist, and/or creative process. Pricing will be discussed in more detail during the consultation on the day of appointment.

Gratuities

Gratuities are completely at your discretion. Generally speaking, a gratuity of 15% is standard for a service well done. Gratuities may only be left in cash at this time(There is no option available on our Credit Machine.)

Cell Phones

We ask you to kindly turn your cell phones or any other electronic devices to silent during your stay with us.

Special Services

Due to the high cost of Product and time, all services over $300(before tax) will need a 50% non-refundable deposit either during a consultation, or prior to the service being performed.

Returns & Refunds

At Salon Rouge, your happiness is our main priority. We do not refund any products or services, but we will exchange unopened packages for any other product in salon. We are honest and up front with what we can and can not do therefore any redo services MUST be done with the stylist who originally did your hair and there will be a charge (unless otherwise authorized by the management). 

Method of Payment

At Salon Rouge, we accept Visa, MasterCard, Cash, Debit/Interac Unfortunately we do not accept American Express or Cheques. Please keep in mind our only method to accept tips at this moment is Cash.

Warranties for Flat Irons/Blow Dryer

In order for the warranty on our products to be valid, there must be a manufacturer defect in material or workmanship. The warranty does not cover products against misuse, neglect of maintenance or physical damage. This warranty is available within the 1st year of purchase.

Suggestions & Feedback

We always appreciate feedback on how we can better serve you. Should you have any feedback on the service you’ve received, please feel free to contact us.

*For more information please contact us*