We would like to start off by saying Thank You to all of our existing clients who continue to support our business, as well as welcoming all the new clients to Salon Rouge!
Here at Salon Rouge, we hold high standards for our team members. We thrive on excellent customer service, professionalism, as well as performance based culture. We are known to be one of the most prestigious salons in the nation and will give you great service, to the best of our abilities.
Our doors will always be open for business should you choose to give our salon a try.
We pride ourselves on providing quality service to all our clients. To ensure that we are able to provide you with the best service, we have implemented the following terms and conditions.
Thank you and we look forward to having you in our Salon!
Salon Rouge Team
24 hours notice is requested for any movement or cancellation of appointments. Failure to do so will result in a 50% charge of the missed appointment, applied to your next visit. Salon Rouge reserves the right to cancel any non-confirmed appointments at any time.
Here at Salon Rouge, we maintain Elite standards. We reserve the right to refuse any services should we feel the service requested is not up to our standards, or may compromise the integrity of the hair.
Salon Rouge and its staff also reserve the right to refuse service to any clients should they feel threatened due to verbal or physical abuse of any sort. Any sort of behavior will not be tolerated, and will be dealt with accordingly.
We kindly ask that all clients arrive 15 minutes prior to their scheduled appointment time to allow proper check-int time, and so we may answer any questions before your services start.
Failure to arrive on time may result in having to reschedule your appointment.
Salon Rouge Policy for Children under 12
To ensure the quality comfort that we created here in the Salon Rouge environment, where our guests can relax and indulge in our services, we kindly request that, if possible, you make arrangements to refrain children under the age of 12 years old within the salon. We apologize for any inconveniences.
Please note that all prices listed are a base price. Prices can vary depending on hair length, texture, level of Stylist, and/or creative process. Pricing will be discussed in more detail during the consultation on the day of appointment.
Gratuities are completely at your discretion. Generally speaking, a gratuity of 15% is standard for a service well done. Gratuities may only be left in cash at this time(There is no option available on our Credit Machine.)
We ask you to kindly turn your cell phones or any other electronic devices to silent during your stay with us.
Due to the high cost of Product and time, all services over $300(before tax) will need a 50% non-refundable deposit either during a consultation, or prior to the service being performed.
Returns & Refunds
At Salon Rouge, your happiness is our main priority. We do not refund any products or services, but we will exchange unopened packages for any other product in salon. All our services are guaranteed, as such we provide you with a two week window to guarantee your satisfaction. Please keep in mind, that your redo service MUST be done with the stylist who originally did your hair (unless otherwise authorized by the management).
Method of Payment
At Salon Rouge, we accept Visa, MasterCard and Cash. Unfortunately we do not accept American Express, Debit/Interac or Check. Also, our only method to accept tips at the moment is Cash.
Warranties for Flat Irons/Blow Dryer
In order for the warranty on our products to be valid, there must be a manufacturer defect in material or workmanship. The warranty does not cover products against misuse, neglect of maintenance or physical damage. This warranty is available within the 1st year of purchase.
Suggestions & Feedback
We always appreciate feedback on how we can better serve you. Should you have any feedback on the service you’ve received, please feel free to contact us.