Shipping Policy
Last updated: October 7, 2026
This policy explains how and when we ship the products you order from Salon Rouge.
Where we ship
We currently ship within Canada only.
Processing time
Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). You will get an email when your order is received and another when it ships. If we are unusually busy, processing may take a little longer and we will let you know by email.
Delivery time
Most orders arrive within 3 to 4 business days after they ship. Delivery is by Canada Post or Purolator. An order with several items may arrive in more than one package.
Shipping rates
Your shipping rate and delivery options are shown at checkout before you pay.
Order tracking
When your order ships you will get an email with a tracking number. Please allow up to 48 hours for tracking details to show. Make sure your email address is correct so you get every update.
Changes and cancellations
To change or cancel an order before it ships, email info@salonrouge.ca or call 613 241 1110 right away. Once the carrier has picked up an order, it is considered shipped and cannot be canceled. Shipped orders follow our Returns, Exchanges and Refunds policy.
Return shipping
We pay return shipping when the mistake is ours (wrong, damaged or defective item). For exchanges, contact us before you send anything and we will tell you how return shipping works. Shipping charges are not refunded once an order has shipped.
Authenticity
We buy our products from the brands or their authorized distributors. Brands update their packaging from time to time, so a product may look slightly different from the photo on our site.
Governing law
This policy is governed by the laws of Ontario, Canada.
Contact us
Questions about an order or delivery? Salon Rouge, 222 Dalhousie St, Ottawa, ON K1N 7C8, Canada
613 241 1110 or 613 241 4429
info@salonrouge.ca